RETURN & REFUND POLICY
RETURN & REFUND POLICY
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. if you ordered an espresso machine the tanks and boilers shouldn’t be filled or get in contact with water, You’ll also need the receipt or proof of purchase and return form.
Please be advised that all returned items are subject to a 20% restocking fee, which will be deducted from the total refund amount. This policy applies to all returns unless otherwise agreed in writing
To initiate a return, you must first contact us at info@vellutto.nl. Please note that returns must be shipped to a designated return address, which will be provided to you via email upon approval of your return request. Customers are solely responsible for all return shipping costs.
If your return request is approved, we will provide detailed instructions regarding how and where to send your return package. Returns that are sent without prior authorization and without following the provided instructions will not be accepted.
You can always contact us for any return question at
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns or exchange on pre-ordered items, sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Right of Withdrawal for European Union Customer
If your order is being delivered within the European Union, you are entitled to exercise your statutory right of withdrawal within 14 days from the date you placed the order, without the need to provide any reason or justification. how ever the iteam shouldn’t be used and customized, Pre-ordered Iteams and gift cards are not return able.
To be eligible for a return under this right, the merchandise must be returned in the same condition in which it was received — unworn, unopened or unused, with all original tags attached, and in its original packaging. You must also provide a valid receipt or proof of purchase.
incase of an espresso machine the water tank and the boilers shouldn’t be filled or get incontact with water.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at